Return and Refund Policy for Books of Bengal
Thank you for shopping at Books of Bengal. We strive to provide you with high-quality books and a seamless shopping experience. We understand that there may be instances where you need to return a product or request a refund. Please read our return and refund policy outlined below:
1. Return Eligibility:
You may be eligible to return a product under the following circumstances:
- Defective or Damaged Item: If the book you received is defective, has missing pages, or was damaged during shipping, please contact us within 3 days of receiving the order. We will evaluate the issue and provide a suitable solution.
- Incorrect or Incomplete Order: If you receive the wrong book or if your order is missing any products, please notify us within 3 days of delivery. We will rectify the issue by providing a replacement or arranging for the missing items to be sent.
2. Return Process:
3. Return Conditions:
To be eligible for a return, the book must meet the following criteria:
- Unused and Original Condition: The book must be unused and in its original condition. It should have all original tags and packaging intact, and should not be broken or tampered with.
- Return Window: Please initiate the return process within 3 days of receiving your order. Returns requested after this period may not be accepted.
4. Return Options:
- Pick-Up Service (Kolkata): If you are located in Kolkata, we offer a free pick-up service for returns and replacements. Our customer care team will arrange for the pick-up at a convenient time.
- Self-Return (Outside Kolkata): For customers outside Kolkata, you will need to send the product back to our office address at your own expense. Please contact our customer care team for the return address details.
5. Refund Process:
- Evaluation and Replacement: Once we receive the returned product, we will conduct a quality check. If the return is valid, we will proceed with a replacement of the product.
- Refund Availability: If the product is out of stock or if a replacement is not possible, you will receive a full refund for the returned item. Please note that the refund does not include the Cash on Delivery (COD) convenience charge and shipping charges, as these are non-refundable.
- Refund Method: Depending on your original payment method, refunds will be processed through the respective mode. For payments made using Credit Card, Debit Card, Mobile Banking, or Bank Transfer, the refund will be credited to the same account.
6. Refund Timeline:
Refunds will be processed within 7-10 working days after we have completed the evaluation of your return. If you do not receive the refund within this timeframe, please reach out to us at firstname.lastname@example.org, and we will investigate the matter promptly.
7. Non-Returnable Items:
Please note that e-books, digital content, and custom orders are non-returnable and non-refundable unless there is a manufacturing defect or damage during transit.
8. Customer Support:
If you have any questions or require assistance with returns or refunds, please contact our customer care team. We are here to help and will address your queries promptly.
Please note that this return and refund policy is subject to the terms and conditions outlined on our website. We reserve the right to modify or update this policy at any time without prior notice